Meet Our Management Team

Paysign has assembled a highly experienced cadre of industry experts armed with decades of knowledge in their respective fields.

Mark
Newcomer

Co-founder, Vice Chairman, and CEO

Mark Newcomer

Co-founder, Vice Chairman, and CEO

Mark Newcomer has been the face, voice, and backbone of Paysign since 2006.

For nearly 20 years, Newcomer has also served as chairman and CEO of 3PEA Technologies, Inc. (a subsidiary of Paysign Inc.), the payment solutions company he co-founded in 2001 with Dan Spence. Today, Newcomer continues to expertly guide the company's growth through technology investments, acquisitions, new product lines, and strategic partnerships.

He attended Cal-Poly San Luis Obispo where he majored in Bioscience.

Dan
Spence

Co-founder, Director, and EVP

Dan Spence

Co-founder, Director, and EVP

Dan Spence has been a driving force at Paysign since 2006. Spence has served in senior IT roles for over 30 years, with more than a decade of experience in payments processing. Prior to co-founding 3PEA Technologies, Inc. (a subsidiary of Paysign, Inc.) with business partner Mark Newcomer, Spence served as the director of technology planning at The Associated Press, the world's largest news-gathering organization.

Spence also served as business analyst on the EFT and banking stream responsible for the upgrade of POS terminals to EMV capability for Australia Post, and certified several financial interchanges in the ISO8583 and AS2805 standards to various EFT networks in the United States and Australia.

Spence is responsible for the design and architecture of the Paysign payments platform. He’s also designed and developed EFTPOS terminals, Secure Key Injection systems, EFT processing systems, card management systems, and web services for the company.

Leadership Team

Matt Lanford

President and Chief Operating Officer

Matt Lanford

President and Chief Operating Officer

Matt Lanford joined Paysign in 2019. Lanford has more than 30 years of experience in the payments industry. Prior to joining Paysign, he was the SVP/GM of the financial services division of InComm. While at Incomm, Lanford led the company’s consumer-facing Vanilla suite of products which includes prepaid consumer solutions like Vanilla Gift, MyVanilla general-purpose reloadable cards, and the VanillaDirect cash-in network.

Prior to InComm, Lanford held a variety of different roles at Mastercard in both product management and strategy development. His roles with Mastercard include service with investor relations, the Global Prepaid Product & Solutions Group, and as the Prepaid Product Lead for Europe based in London.

In 2012, Lanford was named the Most Influential Figure in European Prepaid Industry in the top spot of the Prepaid Power 10 by a panel of his peers and was again recognized in 2013 as the number one in the European 2013 Payments Power 10.

Earlier in his career, Lanford worked for Citigroup in the U.S. and internationally with Euronet Worldwide, Inc., holding positions in Budapest, Hungary and the U.S.

At Paysign, Lanford is responsible for managing and expanding Paysign’s suite of prepaid products.

He earned his Bachelor of Science in Computer Science from the University of Arkansas at Little Rock.

Jeffery Baker

Chief Financial Officer

Jeffery Baker

Chief Financial Officer

Prior to joining Paysign in February 2021, Mr. Baker was Executive Vice President, Mergers & Acquisitions at InComm Payments, a leading privately-held financial service company headquartered in Atlanta, Georgia. InComm offers many of the world’s largest retailers omnichannel innovative payment solutions ranging from prepaid card products to switch payment processing. While at InComm, Mr. Baker completed acquisitions, divestitures, joint ventures and investments in the United States, Canada, Brazil, Hong Kong, Austria, China, and Colombia.

Prior to joining InComm in December 2011, Mr. Baker was Chief Development and Strategy Officer at Global Payments Inc. (NYSE:GPN), one of the world’s leading payment processing companies. While at Global, Mr. Baker completed acquisitions and divestitures in the United States, United Kingdom, Philippines, Russia, Bosnia and Herzegovina, and Spain. In addition to his former role, Mr. Baker was also responsible for the Treasury and Product departments for Global.

Prior to joining Global Payments in October 2003, Mr. Baker held various senior equity analyst positions at U.S. Bancorp Piper Jaffray, W.R. Hambrecht & Co., SunTrust Equitable Securities, and Principal Financial Securities. He covered the financial technologies and services, business-to-business (B2B), personal computer, and enterprise storage industries over a period of 10 years. Prior to becoming an equity research analyst, Mr. Baker worked at Bank One as a credit analyst.

Mr. Baker serves as a Georgia Regional Director of Birmingham, Alabama-based ServisFirst Bank (NASDAQ: SFBS). Additionally, Mr. Baker has served as a board member of CardCash and KargoCard as well as a board observer to Instant Financial. Mr. Baker has served as a guest on various international speaking panels including the Southern Center for International Studies, Georgia State University, and the Association for Corporate Growth.

Mr. Baker is a graduate of Texas Christian University in Ft. Worth, Texas, where he graduated cum laude with a Bachelor of Business Administration.

Robert Strobo

General Counsel, Chief Legal Officer and Secretary

Robert Strobo

General Counsel, Chief Legal Officer and Secretary

Before joining Paysign in 2018, Robert Strobo served as deputy general counsel and vice president for Republic Bank & Trust Company, a state-chartered financial institution based in Louisville, Kentucky.

Strobo specializes in prepaid card issuance and non-traditional banking, which includes small-dollar consumer lending, commercial lending, payments, and tax-related financial products.

He also served as chairman of the board of directors for Commonwealth Theatre Center, a non-profit youth conservatory and outreach program serving all of Kentucky and southern Indiana.

Strobo received his bachelor's degree from the University of Kentucky, and his J.D. from DePaul University College of Law.

Eric Trudeau

Chief Compliance Officer

Eric Trudeau

Chief Compliance Officer

Eric Trudeau joined the brand in 2018. Prior to joining Paysign, Trudeau was with Global Cash Card, Inc., Sunrise Banks, and Meta Payment Systems.

Trudeau is responsible for leading the internal processes for promoting and ensuring the company's compliance with laws, regulations, and company policies. Trudeau also oversees the brand’s enterprise-wide compliance risk management. He has over 20 years of experience working in the card industry, focusing on prepaid and credit products.

Trudeau has an undergraduate degree from South Dakota State University and is a certified member of the Association of Certified Anti-Money-Laundering Specialists (CAMS).

David Hooker

Chief Technology Officer

David Hooker

Chief Technology Officer

David Hooker was brought on board as Chief Technology Officer in 2020. Prior to joining Paysign, Hooker served as a senior member of the technical team at Cisco, where he contributed to global infrastructure, best practices, and guidelines. He has also held senior positions at Ganart Technologies and NantHealth, and provided technology consulting services to numerous start-ups.

Mr. Hooker has been listed as an inventor on six U.S. patents for financial technologies throughout his career. In one venture, he built a complete financial transaction network – including a terminal platform, terminal network, and acquiring switch ¬– supporting numerous financial products that serve the underbanked and unbanked communities.

He oversees all information technology, information security, systems, applications, and data centers at Paysign.

Joan M. Herman

Director and Executive Vice President, Operations

Joan M. Herman

Director and Executive Vice President, Operations

Joan Herman joined the brand in 2017. She was appointed to the Board of Directors just a year later. Prior to joining Paysign, Herman served as the senior vice president in the payments division of Sunrise Banks. She’s also worked with UMB Bank in Kansas City, MO, Boatmen's Bank (now Bank of America), Heartland Bank, and served as a director at Heartland Payment Systems between 1997 and 2006.

Herman began her career in payments nearly 30 years ago, holding various management positions in operations, product development, sales, and marketing on both the issuing and acquisition sides of the card business.

She is responsible for executing and implementing the daily operations of the organization.

Herman is a member of the board of directors of the Innovative Payments Association (IPA) and currently serves as treasurer. She received her undergraduate and graduate degrees from Webster University.

Matthew Turner

Vice President, Patient Affordability Services

Matthew Turner

Vice President, Patient Affordability Services

Matthew Turner joined Paysign in 2019. Prior to joining Paysign, Turner served as director of product management and patient affordability at TrialCard, a payments provider to the pharmaceutical industry. He brings more than 10 years of specialized experience and in-depth pharmaceutical product knowledge.

At Paysign, Turner is responsible for leading the company’s patient affordability business activities and overseeing client services. Since joining the company, he has also penned a white paper titled Navigating the Insulin Affordability Act.

Turner is a certified Project Management Professional (PMP) and is a member of the American Pharmacist Association.

Alicia Ches

Director, Marketing

Alicia Ches

Director, Marketing

Alicia Ches joined Paysign in 2020. She is an experienced marketing professional with over 10 years in the payments industry, as well as more than 25 years in the convention and events industry.

Prior to joining Paysign, she served as director of marketing at Shift4 Payments where she oversaw a cross-functional team that handled all areas marketing and communications. Ches was instrumental in the content strategy that positioned Shift4 as a thought leader in their industry, and led her team through acquisition and complete rebranding in 2018.

Earlier in her career, she specialized in technical direction for live productions and audio-visual services for trade shows and events.

At Paysign, Ches is responsible for all marketing and communications activities and she oversees an in-house creative team.

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